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ISS 2500
Winter 2009


Business in South America

Business in the Middle East

Business in Africa

Assistance in Conducting International Business

Instructor:              Thomas W. McKaig Hon. BA. Certificat/ Diplôme, Certified International Trade Professional
                                 (C.I.T.P.) Canadian Author of
  “Global Business Today” McGraw Hill Publishers.

Room:                      B47 McDonald Institute, 58517 and (preferred) 905-458-6400

Office Hours:           TBA

 Teaching Assistant:    TBA
Class Times and Location:     7:00 P.M. to 10:00 P.M. MacKinnon 120

 Course Description and Objectives:

This is a first course in management, designed to consider the management of any organization whether for profit or non-profit, private or public.


This course will be run with the purpose of assisting students to get a flavour of the real business world in terms of leadership, team work, and all aptitudes that will make the difference in getting the right job and remaining with it. Team work is vital in this course.


Communication will reach students by various means including verbally, in class hand outs and email. Students are expected to respond promptly to  emails, if requested to do so. Hotmail, sympatico, uoguelph and all other email accounts are acceptable. The onus is on the student to check for emails on an ongoing and frequent basis, as all information will only be transmitted only once. Emails are not re-transmitted to accommodate for potentially poor individual email opening habits of the student(s).


This course is committed to assist students in gaining a sense of the alertness, workplace responsibility, team work, quickness, and sharpness required in the real business world.


An IMS game simulation (group work) will be run in class and will be explained in class, prior to commencing the game.


This course is intended to provide the student with an applied learning framework for leadership and management to:


    * Understand and demonstrate the new context of competitive leadership and management;

    * Explain leadership-management theory in organizations, past, present and future;

    * Develop leader-manager competency, practices and thinking qualities to succeed; and

    * Work as a learning organization in teams and to link theory and practice to build ROI.


I encourage students to think intelligently outside of the box, and this will be demonstrated  during the in-class student presentation phase of the course. I also provide networking opportunities to all students through monthly invitations to the Central Ontario Export Club of Ontario. Attendance at these venues is NOT mandatory and is NOT expected, and is NOT part of the suggested course requirement. However, for those able to attend, these meetings provide valuable insight, and up close meeting opportunities with diplomats and company owners.

Course Materials and Resources:

This course uses a variety of materials and resources and one resource will be the course website ( Another resource, might the server be busy will be

Please note that the University of Guelph server will block all non U of Guelph emails, unless the student goes to and clicks unlock email. There are times, when I am unable to respond with a U of Guelph email address. Consequently, and if you wish a quick reply from me, rather than risking a one or two day delay in responding, you should unlock your email.

 The required textbooks are:

 -          Jones, Gareth, George, Jennifer, Rock, Michael, Essentials of Contemporary Management, Second Canadian Edition. 2007.
       Published by McGraw - Hill  Ryerson. (ISBN 13:978-0-07-095184-6)

-          "IMS: Introductory Management Simulation", fifth edition by Archer & MacNaughton Management Learning Software
        I.S.B.N. 0-9697998-1-0. Latest Edition

 Suggested readings can include:

-          Hill, McKaig, Global Business Today, 2nd Canadian Edition  2009. McGraw-Hill Ryerson ISBN: 978-0-07-098411-0
-          Daft, Richard L.,  MANAGEMENT, Eight Edition, Thomson South Western, 2008
Mintzberg, Henry, Managers Not MBAs, Berrett-Koehler Publishers, Inc., 2005

 Business Magazines: Profit Magazine, Canadian Business, Fortune, Forbes, Harvard Business Review, INC., The Economist etc. Student discounts possibly available : Globe & Mail, Report on Business, National Post. Also, Financial Post, Financial Times of Canada and Financial  Times ( London, England) and foreign language press.

 Students might find it helpful to make use of services at the Learning Commons or Library. On occasion, I will email web sites with current and interesting course related information.

 On-Line Communication:

 All announcements including required/recommended readings, assignments and updates will either be indicated in class, or emailed. I will email any and all handouts while keeping all student colleagues pro-actively updated. As I am communicative and quick to respond to all email enquiries (usually within 3 hours), the onus is on students to check their emails promptly. If students do not check their emails frequently, the student risks being left with inconclusive information. Similarly, emails can sometimes be inefficient. Should there be a question which can be best addressed through voice, I will be happy to phone you, at a convenient time and phone number.

 Course Philosophy and Approach:

 Students learn best when they know that the Professor provides helpfully relevant course information in a timely manner.  At times, I encourage student participation based on (but not limited to) previously emailed information. This could entail group work on existing textbook cases or current web based management news. In other instances, Guest Speakers come and share their international private sector business knowledge.  Unless for work, medical or religious reasons, participation at Guest Speaker presentations is mandatory. These speakers are arranged for the benefit of the student. As professional courtesy dictates in board room settings, all students must be present.

 Other times, I engage in a pure lecture format, if best suited to knowledge delivery.  In all, the course delivery is varied from class to class. Group work, particularly relating to end semester presentations, is vital. If a student is found to be chronically non-participating in group work, the remainder of the group can fire that group member, even the day before the presentation.  That non participating student will therefore earn 0 on the presentation.

 In all, the class will be run in a highly business-like manner. Students are expected to be prepared for each class.

 Course Schedule and Key Dates:




Pre-Class Activities/Readings

In-Class Activities and Assessments
(in any of these classes I could show a video,  invite a Guest Speaker, lecture, and/or allow groups to discuss chapter content)


Jan 6

-       Managers and Managing

-       IMS

-       Managing the Organizational Environment


Chapters 1 & 2
IMS trial run



Jan 13

-       Managing Ethics, Social Responsibility and Diversity

-       The Manager as a Decision Maker

Read chapters 1-4 inclusive

And IMS manual

IMS periods 1,2,3
Chapters 3 & 4


Jan 20

-       Ctd. … The Manager as a Decision Maker

-       The Manager as a Planner and Strategist

Read chapters 4 & 5

Chapters 4 & 5
IMS periods 4,5,6,7

End of IMS game.


Jan 27

-       Managing Organizational Structure

-       Motivation

Read chapters 6, 8

Chapters 6,8


Feb 3

-       Motivation

-       Leadership

Test 1 (7:00 p.m. to 8:15 p.m.)
Test 1 coverage chapters 1,2,3,4,5,6

8:25 p.m. to 9:50 p.m. coverage of chapters 8 & 9

Chapters 8 & 9


Feb 10

-       Managing Teams

-       Communication, Conflict and Negotiation

Read chapters 10 & 12

Chapters 10& 12

16 - 20
Reading Week    


Feb 24

-       Communication, Conflict and Negotiation

-       Organizational Control

Read Chapters 12 & 13

Chapters 12, 13


March 3

Evening allocated for contingency or unfinished  course business or presentation group work.


Remaining course material – if any, - and group presentation preparation


March 10



Participation is expected


March 17



Participation is expected

11 March 24 Presentations   Participation is expected


March 31



Participation is expected

 Note: The schedule of learning activities may require modification from time to time.  Any changes will be announced in class or on the Courselink site, but more likely by email. Occasionally I arrange for a Guest Speaker to share her/his knowledge with the class and I might show the occasional video clip. These speakers are volunteering their time, and their commitment may change at the last minute.

Method and Timing of Evaluation:

 Your performance will be evaluated based on the following: 



Marks allocated


Normally completed within the first 3 weeks of class


Test 1

 Feb. 3



Begin March 10 until semester’s end

20% consisting of 10% individual delivery and 10% team work.

Final Exam






 Students risk losing 5 marks should any segment of they be absent from any segment of the in class presentations. Professional courtesy dictates that all learn from each others’ presentations.

 Mid Term tests are not returned to students.
However, all are welcome to view them in my office.

 Please contact me and inform the department if you need to contact the Centre for Students with Disabilities.

 Policies and Regulations

All students are expected to abide by the University’s academic regulations in the completion of their academic work, as set out in the undergraduate calendar (see  Some regulations are highlighted below:

Academic Misconduct:

 The University of Guelph is committed to upholding the highest standards of academic integrity and directs all members of the University community – faculty, staff and students – to be aware of what constitutes academic misconduct and to do as much as possible to prevent academic offences from occurring. The University of Guelph takes a serious view of academic misconduct and it is your responsibility as a student to be aware of and to abide by the University’s policy. Included in the definition of academic misconduct are such activities as cheating on examinations, plagiarism, misrepresentation, and submitting the same material in two different courses without written permission.

 To better understand your responsibilities, read the Undergraduate Calendar at: You are also advised to make use of the resources available through the Learning Commons ( and to discuss any questions you may have with your course instructor, teaching assistant, Academic Advisor or Academic Counselor.

Students should be aware that faculty have the right to use software to aid in the detection of plagiarism or copying and to examine students orally on submitted work. For students found guilty of academic misconduct, serious penalties, up to and including suspension or expulsion from the University can be imposed.

 Academic Consideration:

 Students who find themselves unable to meet course requirements by the deadline or criteria expected because of medical, psychological or compassionate circumstances beyond their control, should review the regulations on Academic Consideration in the Undergraduate Calendar ( and discuss their situation with the instructor, Program Counsellor or Academic Advisor as appropriate.

Religious Holidays:

 Should a student need to miss scheduled tests, mid-term examinations, final examinations, or requirements to attend classes and participate in laboratories for religious reasons, please advise the instructor within two weeks of the distribution of this course outline so that alternate arrangements can be made. For further information see

 Code of Conduct – The Top Ten

As a student in the Department of Business, College of Management and Economics at the University of Guelph, you are a member of a scholarly community committed to improving the effectiveness of people and organizations, and the societies in which they reside, through groundbreaking and engaging scholarship and pedagogy.  We seek to promote a comprehensive, critical and strategic understanding of organizations, including the complex interrelationship between leadership, systems (financial and human) and the broader social and political context.  And, we prepare graduates for leadership roles in which organizational objectives, self-awareness, social responsibility and sustainability are primary considerations.

 In keeping with this commitment, we expect all of our students (indeed – all members of our community) to act in a professional and respectful manner to fellow students, staff and faculty, as well as to members of the broader university and local community.   This expectation is very much in keeping with your preparation for a professional career.

 The following conduct is expected of all of our students:

 1. Come to class prepared to learn and actively participate (having completed assigned readings, learning activities etc.).

2. Approach your academic work with integrity (avoid all forms of academic misconduct).

3.Arrive on time and stay for the entire class.  If you happen to be late, enter the classroom as quietly as possible.  At the end of class, apologize to the faculty member for the interruption.  If you have to leave class early, alert the faculty member in advance.

4.If you know in advance that you are going to miss a class, send an email to the faculty member letting him/her know that you will be absent, with a brief explanation.

5.While in class, refrain from using any written material (e.g., newspaper) or technology (e.g., the Internet, computer games, cell phone) that is not relevant to the learning activities of that class.  Turn off your cell phone at the start of each class.

6. Listen attentively and respectfully to the points of view of your peers and the faculty member. Don’t talk while others have the floor.

7. Raise your hand when you wish to contribute and wait to be called upon.  Challenge others appropriately, drawing on reason and research rather than unsubstantiated opinion, anecdote and/or emotion.  Keep an open mind and be prepared to have your point of view challenged.

8.When sending emails to faculty, apply principles of business writing; use a professional and respectful style (use a formal salutation, check for spelling and grammatical errors, and avoid slang and colloquial short forms).

9.When making a presentation, wear business dress.

10.  Provide thoughtful feedback at the completion of all courses (we are committed to continuous improvement but need your input to help us decide what to focus on).     



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